My time as an Airbnb SuperHost

After purchasing my first home in late 2016 knowing I wanted to invite travelers in on a regular basis, I was able to open my doors to guests in May of 2017 after lots of renovation projects, large (new kitchen) and small (painting, installing a new doorway, and so many more). 

Why would a single female want to open her home to complete strangers? The most obvious answer to that would likely be that I am a millennial... I wanted in on the sharing economy! I saw it as an opportunity to help me put more toward my retirement, more toward my mortgage, more toward fun, all the while meeting great people. As someone who has used Airbnb in Thailand, Malaysia, Iceland, Costa Rica, Canada, and various cities around the United States, I felt I had enough experience as a guest to know how to host, and do it well. So, after much thought about the smallest of details, I threw on my best Lorelei Gilmore pants, and opened up my own version of the Dragonfly Inn!

 

Not Just Another Airbnb...

I knew I had to set myself apart. As a guest, I knew that 3 things mattered the most, and if I could master them, I would be on my way to SuperHost status in no time. They were: 1. Cleanliness, 2. Attention to Detail, 3. Communication & Hospitality. 

Cleanliness is huge. People don't want to use a dirty bathroom or sleep on stained sheets. Doing this one right is easy.

Attention to detail is important, and it's not always expected. Little things like providing a night light, plug adapter, neighborhood and city guide, cold beverage upon arrival, snacks for people who are vegan/gluten-free, milk AND dark chocolates, fresh flowers, clear safety information, and little instructions around the house for things people might struggle with (like the finicky doorknob in my bathroom) are things that guests have told me they appreciated. Before opening my doors to guests, I put myself in their shoes. How would I navigate the house upon arrival, what do I need to see first, what might I be wondering or worried about? I tried to answer all of those questions either through communication or by placing items in the right sequence/spot. 

Lastly, communication and hospitality, which are by far the most crucial part of being a host, in my opinion. I went ahead and set up automated messages to be sent out 24 hours before a guest arrived, another upon arrival, and the last message 24 hours before check-out. Taking hospitality into account, I did my best to stay out of their hair and tried not to overwhelm them with too many messages, or dense essays of messages. But, we were sharing a living space, and a bathroom, so it was important for us to all be on the same page…


WHAT GUESTS HAVE SAID:

While I didn’t actually get to meet Naseem or Blue, I can recommend staying with them with great enthusiasm. The house is very clean and the guest room was very thoughtfully appointed. Naseem was great with communication and made sure that I had everything I needed.

Thank you so much! Even though we didn’t actually get to meet, you were the most thoughtful and considerate host I’ve stayed with.
— Lee
This Airbnb is a real gem and Naseem is a wonderful hostess. The home was inviting and had everything I needed, and any questions I had the answers were readily available, as was my hostess. Clean, prompt and thorough this is a fantastic and quiet place to rest your weary head at night. Also everything was very easy to drive to and access from her home and had the benefits of a quiet neighborhood!! Bonus: really cute and well behaved dog!
— Catherine
Naseem’s Airbnb game is on point! Everything about this stay exceeded my expectations. My room was absolutely charming from the string of lights around the bookcase, the carafe of water and glass in my room, the chocolates and fresh towels laid out on my bed, the complimentary snacks in a basket, a binder on the desk offering information about local public transportation, restaurants, other establishments and weekend activities, to my first name displayed on my bedroom door. Her home was clean and meticulous yet comfy and welcoming. I really appreciated the complimentary breakfast, too. Naseem is a very warm and kind person and was very accommodating...not to mention excellent communication before and during my stay. Also, I adore her dog Blue. He’s a sweetheart. When I go back to Atlanta, I know where I’ll be staying!

Much love to you and Blue xxo! I hope I can plan another stay in Atlanta with you two again.
— Melissa
Naseems place is so homey and sweet. The lockbox instructions were very clear, I had a little trouble jiggling the door to unlock but once in, the place is so clean and charming. Lovelier than any hotel you could stay in. Naseem provided me clean towels and chocolates by my bed(^.^) and even lotion for my tired feet and cold brew coffee in the morning. This place is spectacular, just do it. <3
— Juliet
Naseem sent me a detailed email a day before i arrived with the check-in instructions and was very hospitable when I met her. Her place is in a very nice,quiet neighborhood and is very well maintained. My bedroom was small but very neat and I was impressed by the little touches like a folder with information about cool things she would recommend about Atlanta! I had a great stay and would highly recommend Naseem if you are on short trip to Atlanta.
— Diana
Not only is this a lovely and affordable place to stay, but The host has thought of everything! From little snacks in your room, to little helpful notes around the house! My room was tidy and inviting! The house is quiet and cute, and public transport is very accessible! Alternatively, it’s like a 12 buck Lyft ride into the city! Not bad at all! Staying here was everything I needed. A nice quiet place to crash and recharge for my next day of adventuring! I would recommend it to anyone!
— Rae
This place is great for every kind of traveler. Naseem is a phenomenal host, the place is perfectly accommodating and spacious, and the value for the price is unbeatable. I couldn’t have had a better stay if I tried! It’s local to everything we wanted to do in the city, and most importantly quite when the night is over.
— Cady
Naseem is considerate and has great communication. Adorable place and she was very helpful. Her hospitality is above and beyond!
— Rosy
Naseem made everything very easy, and the house is very organized and clean. Although I didn’t meet her, she messaged me assuring I was doing alright. Very good communication!
— Khristian
Perfect place! Nothing to add. Will definitely stay at Naseem’s place again. Thanks for everything.
— Chingiz
Everything was perfect. Communication, cleanliness, and a comfortable bed was just what I needed for my one night stay in Atlanta.
— Doug
Naseem’s place was neat and comfortable and it was obvious she cared and put a lot of effort into being a good host and making us feel welcome.
— Daphne
Naseem is a wonderful host. You can really tell she cares about making sure her guest has the best experience possible. The place is clean and in a perfect location. I definitely recommend staying there.
— Josh
Naseem was a great host. My friends and I enjoyed our stay with her and felt right at home. She was so kind and organized. I would definitely stay with her again and recommend her to friends or travelers who are looking to make the trip in the area.
— Karanbir
Naseem has a beautiful home in a quiet, residential neighborhood. The pictures don’t do it justice. Her home is very clean and well kept and I love the architecture. Although I wasn’t there much, at the end of the day noting beats coming home to a quiet neighborhood and a comfy bed. It was so relaxing being surrounded by nature. I had an amazing stay and look forward to coming back.
— Melinda
This was one of my favorite Air B&B experiences. The room was clean and comfy and little touches made it feel like home. Convenient to the airport and cute local shops and dining options and a great value!!
— Danielle
Naseem’s place is great for first time visitors to Atlanta. Her welcome package sets you up for an easy scheduling session if you don’t know what to do. Naseem’s house is very clean, spacious and well thought out. It has a wide variety of amenities for keeping yourself busy and fed. The area is very quiet and makes for a relaxing evening after traveling about the city. I had her co-host take me through the week and she was great at communicating and responding to my questions. All in all great value for money and I would definitely recommend and use Naseem again.
— Rory
Michelle and I had an excellent stay at Naseem’s place. We stayed four nights in one of the two guest rooms. The entire apartment was very clean, cozy and organized. Our room was spacious and well-lit with a very comfortable bed. Naseem had great communication. She welcomed us with blueberries and other snacks, was very friendly and always available if we needed anything. She also gave us great recommendations for places to go during our stay in Atlanta. We didn’t spend much time in the area but it wasn’t too far from downtown and was a quiet neighborhood. Even though the bathroom is shared, we didn’t have any trouble and barely interacted with other guests. This is a great spot for a couple looking for a quiet getaway. Also we loved her dog Blue! He was so sweet and well-trained. We would definitely stay here again!
— Adrian
One of the best hosts I’ve had! The space is clean, cozy, everything was well thought through. Communication was great. Hope to stay with you again!
— Madli
Naseem has a lovely and inviting home. in addition to the comfortable bedroom space, i loved the personal touches all throughout the house. i appreciated the flowers, snacks and breakfast provided. it really felt like home.
— Denise
Naseems house was just as expected...clean, tidy, cute decorations and details, and quiet! I stayed only for a 24-hour layover and it was very close to the airport (about 15 min) so it was perfect for what I needed. Naseem and her pup unfortunately weren’t there, but she was still very accessible through Airbnb message and she left very detailed check in and check out directions making my stay a breeze! I definitely recommend this Airbnb!
— Yumi
I spent a night at Naseem’s house after arriving to the states and immediately chose to stay there again before leaving. The house is spotless which is close to the airport (by car), a supermarket and other shops. Naseem is one of the best host I have ever met, kind, helpful, flexible with great communication who makes you feel at home. The complimentary breakfast and welcome snacks are also a great plus. I like dogs but anyone disliking dogs shall not even hesitate to choose Naseem’s house, because I have never met Blue and the house is extremely clean. The neighbourhood is also very silent, so you can get a good sleep on the comfortable double bed. All I can say is that I am very thankful to Naseem.
— Gergely
Naseem’s home was amazing. I loved the personal touches she added to the room to make it unique for me. Very clean and orderly and so many nice features. She had a wonderful snack basket and drinks waiting for me—just excellent!
— Allyson